Returns & Refunds
Your Satisfaction is Our Priority
We stand behind the quality of our wines. If you're not completely satisfied with your purchase, we're here to make it right.
Return Policy Overview
30-Day Return Window
Return unopened bottles within 30 days of delivery for a full refund
Quality Guarantee
We guarantee the quality of every bottle. Defective wines can be returned anytime
Easy Return Process
Simple online return process with prepaid shipping labels provided
Return Conditions
- Unopened bottles in original condition
- Wines with quality defects (cork taint, oxidation, etc.)
- Incorrect items shipped
- Damaged bottles due to shipping
- Wines that don't match description
- Opened bottles (except for quality issues)
- Wines purchased more than 30 days ago
- Custom or personalized wine selections
- Wines damaged due to improper storage
- Gift certificates or digital products
How to Return Your Wine
Contact Us
Email or call us to initiate your return request
Get Return Label
We'll send you a prepaid return shipping label
Pack Securely
Pack wines in original packaging or similar protective materials
Ship Back
Drop off at any authorized shipping location
Get Refund
Receive your refund within 5-7 business days after we receive your return
Refund Information
Original purchase price refunded to your original payment method
Exchange for different wines of equal or lesser value
Receive store credit for future purchases (never expires)
Quality Issues
If you receive a wine with quality defects, we'll make it right immediately.
Musty, moldy smell indicating cork contamination
Wine tastes flat, nutty, or has lost its fresh fruit flavors
Wine tastes cooked or has a jammy, overly sweet character
Unexpected bubbles or fizz in still wines
Need Help with Returns?
Our customer service team is here to help with any return questions or concerns.
Email us for return authorization and assistance
Call us Mon-Fri 9:00-18:00 for immediate help